Reference

surga5000 Terms & Conditions for Your Account

These Terms & Conditions set out the rules that apply when you open and use your surga5000 account, including how wallet transactions via DANA, OVO, GoPay and QRIS…

Account access where local law permitsDANA, OVO, GoPay & QRIS coveredClear withdrawal conditionsAccount security obligationsUpdates notified to your registered contact
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surga5000 surga5000 Terms & Conditions for Your Account
POLICY CONTACT

Reach Us About Terms Questions

Live Chat Open the chat window from your account dashboard any time between 08:00 and 23:00 WIB. Our team handles Terms & Conditions queries, account-access questions and wallet-status checks in the same conversation.
Email Support Send a detailed question to our support address — include your registered phone number. We aim to respond within 24 hours for policy and account-rule enquiries, including requests about data retention or account closure.
Help Centre The Help Centre inside your account dashboard lists key sections of these Terms & Conditions in plain language. Jakarta and Surabaya accounts can access the Help Centre from the mobile lobby without a separate login.
HOW WE OPERATE

Browse How surga5000 Manages Your Account Data

We handle your account information with a clear, documented process — from the moment you complete phone verification to the point you request account closure.

Data Handling

Your registration details — phone number, wallet IDs for DANA or OVO, and transaction history — are stored on secured servers. We do not share your personal data with third parties except where required to process a QRIS or bank transfer payment.

Cookie Policy

We use session cookies to keep you logged in across the lobby and preference cookies to remember your last game category. You can clear cookies from your mobile browser settings; clearing them will require you to log in again on next visit.

Account Security

Phone verification is mandatory before your account gains full access to wallet deposits and game rooms. If you suspect unauthorised access, contact live chat immediately — we can place a temporary hold on your account while you reset credentials.

Data Retention

We keep transaction logs — including GoPay and virtual account records — for a minimum period required by applicable regulations. After account closure, retained data is deleted on schedule unless a legal hold applies in your region.

Contact for Changes

To request a correction to your registered details or ask how your data is used, reach our support team via live chat or email. We will verify your identity using your registered phone number before processing any account-data change.

Terms Updates

When we revise these Terms & Conditions, we post the updated version on this page and notify you at your registered contact. The revision date at the top of the page shows when the current version took effect.

Switch Through Common Terms & Conditions Questions

These questions come up most often when you're reading through the surga5000 Terms & Conditions for the first time. Each answer is kept direct and points you to the specific part of the policy or the support path that applies.

The full text is on this page. You can also access it from the footer link inside your account dashboard, which stays visible whether you are on the mobile lobby or the desktop layout.

Yes. Every wallet action — including deposits via DANA, OVO, GoPay and QRIS — falls under these terms alongside each payment provider's own conditions. The terms also cover virtual account and bank transfer steps through BCA, BRI, Mandiri and BNI.

We post the revised version here and notify you at your registered contact. Continuing to use your account after the update takes effect means you accept the new terms. The revision date at the top of the page tells you when the change happened.

Access to certain game categories and payment rails depends on local law. Where local law permits, your account can reach the full lobby including Crash Games, Fish Hunter and live dealer tables. Restricted regions see a reduced feature set automatically.

Contact our support team via live chat (08:00–23:00 WIB) or email with your registered phone number. We verify your identity first, then process the data correction or deletion request in line with the retention rules in these Terms & Conditions.

You must complete phone verification, provide accurate registration details and use wallet methods like OVO or GoPay only for accounts in your own name. Using another person's DANA or QRIS account breaches these Terms & Conditions and may lead to account suspension.

Submit a closure request through live chat or email support. After closure, your transaction logs are retained for the minimum period required by applicable regulations, then deleted. Any pending wallet balance must be withdrawn before the closure request is finalised.

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